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• Fulfillment by Kaufland (FBK)
• Getting Started with FBK
• FBK Conditions
• Product Requirements
• Hazardous Goods
• Product Safety

Onboarding – Creating offers and shipments

• 0: Welcome!
• 1: Shipment Conditions
  • 1.1: Pallet
  • 1.2: Parcel
  • 1.3: Container
• 2: Creating Offers
• 3: Creating Shipments
• 4: Sending Shipments
• 5: Warehouse Utilisation
• 6: Order Management
• 7: Next Steps

After Sale Service

• FBK Customer Service
• Returns and Remission Management
• FBK Seller Reports

Further Information

• Terms and Conditions
• Contact

6: Order Management

You can view details of your FBK orders in the Seller Portal at the following link: https://sellerportal.kaufland.de/fbk/orders.

Furthermore, you can find a list of all your FBK orders in the sales report section (in the “Sales” section). https://sellerportal.kaufland.de/reports Here you can filter by “fulfilment_type”.

If you are using FBK via a software partner, you can find more information here.

Uploading Invoices

To add an invoice to an FBK order, you need to go to the FBK orders first. To do so, navigate to the “Orders” page under the “Order Management” tab in the Seller Portal. On this page, click the “Go to own orders” link located to the left in the side menu. You are now on the dashboard for all of your FBK orders. Then carry out the following steps:

1. Search for the order in question as you usually would (for example, using the search field).

2. If you need information in order to create the invoice, click the order number in the header of the order, which is highlighted in grey. A detail view will pop up, displaying all the relevant information. You can also find all the information you need for creating invoices in the sales report. You can download it at https://sellerportal.kaufland.de/reports (“Sales”) and filter it by “fulfilment_type”.

3. To upload an invoice, click the “Upload Invoice” link in the order’s grey header.
4. Now upload the invoice using the input screen as you normally would and confirm the process by clicking the Add button.

If you need information in order to create the invoice, click the order number in the header of the order, which is highlighted in grey. A detail view will pop up, displaying all the relevant information.

You can also find all the information you need for creating invoices in the sales report. You can download it at https://sellerportal.kaufland.de/reports (“Sales”) and filter it by “fulfilment_type”.

FBK Invoices

As usual, on the 1^st of each month you will receive your invoices for the commissions from the previous month. This also includes the commissions for the FBK orders. This invoice also lists postage charges if these have been incurred for the respective month.

You will also receive a statement of FBK charges on the 1^st of each month (see here). This includes, for example, the replenishment fee, the fulfilment fee, the returns fee etc. To enable you to track the fees at the order level, you will also receive an additional report via e-mail, listing the fees per order.