Fulfillment by Kaufland (FBK)

Grow your business together with Kaufland Global Marketplace and our Fulfillment by Kaufland service!

Maximise your online business growth and streamline your workflows with our service Fulfillment by Kaufland. Mitigate the challenges of managing shipping and after-sales processes while simultaneously cutting costs on infrastructure expansion.

With our all-inclusive service, you can dedicate more time and resources to enhancing your assortment, ensuring a steady supply of your inventory, and optimising your pricing strategies. Fulfillment by Kaufland handles the complexities of logistics, allowing you to focus on what matters most – accelerating your business success.

Benefit from the expertise of Kaufland Global Marketplace for your logistics

Optimise your performance

With our warehouse locations in Bönen (DE) and Cheb (CZ), we enable quick deliveries with favourable shipping conditions and high delivery reliability - significantly above the marketplace average.

With Kaufland Global Marketplace, you have a strong fulfilment partner, helping you improve your performance with FBK and increase your sales with our excellent delivery and customer service. Enhance your fulfilment processes not only in normal operations, but also during seasonal peaks.

Reach our marketplace customers

Sell within Germany, Slovakia and the Czech Republic. Our FBK highlight offer brings your products more visibility and increases the chances of winning the BuyBox. In addition, our multilingual 1st-level Customer Support enables a high level of customer satisfaction - exceeding the standard.

Concentrate on the essentials again

Our professional 1st-level Support team will be responsible for handling all customer inquiries from FBK (with some exceptions), allowing you to focus on the core business of product listing optimisation and inventory management.

Our customers appreciate Fulfillment by Kaufland and the associated benefits

With Fulfillment by Kaufland, you not only relieve the burden on your work processes and save time. Your offers also receive more attention from our marketplace customers.

What can customers expect when they buy an item shipped with FBK?

fast and reliability delivery above the marketplace average
free, climate-friendly shipping and returns
easy shipment tracking
first-class customer service for all returns and delivery-related enquiries
easy returns through the use of Kaufland Global Marketplace’s return system

How are customers made aware of items shipping by Kaufland?

There are several points of contact with customers that can be used to bring direct attention to your products and shipping by Kaufland:

In the search result, customers can use the highlight filter option “Versand durch Kaufland” (“Sent via Kaufland”) to search specifically for items shipped with FBK.
FBK stands out in product search results and on the product details page with its exclusive blue badge labelled “Versand durch Kaufland” (“Sent via Kaufland”). By clicking on the badge, customers can delve into the detailed benefits provided by FBK.
In the product details page, customers can find the highlight information. More detailed benefits can be found by clicking the “Versand durch Kaufland” button.

How does it work?

After a simple onboarding process to activate the Fulfilment by Kaufland service, all you need to do is:

Create an FBK offer and shipment
Send your shipment to the FBK warehouse
If an order is fulfilled, you will need to upload the invoice
Some FBK customer service tickets may need the seller’s cooperation. See details

FBK provides holistic solutions for your customer orders, encompassing warehousing, packaging, delivery, and returns management. With our expertise and efficient processes, you can trust us to handle every aspect of fulfilment. From securely storing your inventory to meticulously packaging items and ensuring timely deliveries, we take care of it all.

Our exceptional customer service efficiently manages returns and addresses any delivery-related inquiries from customers.

Our FBK seller support manager is also readily accessible to provide prompt assistance and address any questions or concerns you may have. We prioritise your satisfaction and ensure a seamless experience throughout your interaction with Fulfillment by Kaufland.

Expand your business by using our FBK service to Slovakia and the Czech Republic!

FBK Setup Multi-Country Inventory

Our fulfilment service enables you to expand your reach and sell your products in Germany, Slovakia, and the Czech Republic. With the warehouses located in Bönen (Germany) and Cheb (Czech Republic), we ensure efficient storage and seamless fulfilment of your customer orders.

Separate offer management

Create separate offers for Germany, Slovakia, and the Czech Republic and gain easy control of the cost and price among different storefronts.

Two warehouses for storefront storage and fulfilment:

Currently, FBK offers two separate warehouses: the warehouse in Bönen fulfils the orders targeting the German storefront, and the warehouse in Cheb stores and delivers the goods to Slovakia and the Czech Republic.

Multi-country setup ensures efficient delivery to the end customers.

Shared inventory in Cheb decreases the inventory risk and provides a simple overview of your inventory.

Customer service in the local language

Our localised FBK customer service experts take care of your 1st-level customer service inquiries and guarantee a response time of 8 hours!