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• Fulfillment by Kaufland (FBK)
• Getting Started with FBK
• FBK Conditions
• Product Requirements
• Hazardous Goods
• Product Safety

Onboarding – Creating offers and shipments

• 0: Welcome!
• 1: Shipment Conditions
  • 1.1: Pallet
  • 1.2: Parcel
  • 1.3: Container
• 2: Creating Offers
• 3: Creating Shipments
• 4: Sending Shipments
• 5: Warehouse Utilisation
• 6: Order Management
• 7: Next Steps

After Sale Service

• FBK Customer Service
• Returns and Remission Management
• FBK Seller Reports

Further Information

• Terms and Conditions
• Contact

1.3: Container

All Information on Container Delivery

1. Delivery process
2. Notification
3. Delivery

All Information on Container Delivery

1. Delivery process

Container deliveries contain loose, non-palletized commodities subject to the Product packaging requirements.

Current valid customs and import regulations must be observed for container deliveries. The company will not process or issue any documents for the customs process. Only duty paid containers may be delivered. Containers must be gassed if necessary to avoid importing any pests. In addition, containers will only be accepted if they are sealed with an intact seal. The seal number indicated on the delivery note/accompanying documents must match the seal attached to the container. If the seal number does not match the number marked on the delivery note, or if the seal is damaged, the container will not be unloaded unless we have received written handling instructions to do so. Your contact person will get in touch with you. We will not accept any resulting demurrage fees. If the delay blocks our incoming goods gate, we reserve the right to charge the resulting downtime in our incoming goods capacity.

If a container with an incorrect or damaged seal is unloaded at the instruction of the sender, then any complaint of missing goods following a detailed control will be excluded. An unloading time of at least two hours (for swap bodies 2h per swap body) must be taken into account in the planning. No demurrage fee charges will be accepted.

Unloading the container will be charged according to our fees.

2. Notification

The warehouse must be notified of each container and pallet delivery, including the data relevant for the shipment (shipment ID, number of pallets, delivery note, sender company name). Notifications can be made only by booking in the time window booking portal DC Transport Planner (https://schwarz.dctransportplanner.com).

Distributors that deliver their goods via a separately organized shipment by a service provider must inform the service provider to send this notification to the warehouse. All information on the delivery entered into the notification tool must match the physical goods delivery to the FBK warehouse. Based on past experiences, having another party besides the delivering company book the time window can cause problems. You are welcome to forward this Notification section to transportation companies, using this print version.

In general, time windows must be booked at least 48 hours, and at most two weeks in advance. Detailed instructions for booking time windows are available for download at this “Link.”

Notifications that are not made, that are incomplete or incorrect, or late deliveries will result in cancellation of the scheduled collection into warehouse processes. In such cases, acceptance of the deliveries may be denied. These cases include:

• Double bookings for identical deliveries
• Booking in the wrong delivery area
• Entering the wrong pallet quantity
• Bookings with incorrect or incomplete order numbers
• Deliveries received over 15 minutes after the end of the time window

Shipments for which no notification is sent will be accepted and unloaded based on available incoming goods capacity. The company will not accept any demurrage fees for resulting wait times.

The company will not issue any documents that could be necessary for border crossing.

If needed, a fixed time window can be agreed for goods acceptance for suppliers who make frequent deliveries (over two deliveries weekly). Please contact your Kaufland e-commerce contact person for this purpose.

To ensure on-time unloading, take any wait times for border crossing into account in route planning for international shipments.

If late deliveries cause delays, the supplier may be charged any costs (for wait time/late/early delivery of goods). In the event of delays or other problems, a contact person is available to the transporting company (freight forwarder) at zfm@kaufland-ecommerce.com.

Unapproved or unlisted goods will be rejected, and must be removed promptly by the supplier. If problems are noted later on for goods accepted on a conditional basis, the supplier will be contacted by FBK customer service. The distributor must pick up the goods in question within 5 business days. If the distributor does not fulfill a request to do so, the goods will be disposed of at the distributor's cost.

3. Delivery

Deliveries may be made between 6:30 AM and 2:00 PM (CET).

A delivery may contain only products that can be classified under a single shipment ID.

The freight forwarder must report to the incoming goods office in a timely fashion with all relevant papers on the date of delivery. They will be assigned an unloading gate after these are reviewed. Unloading will be handled by incoming goods employees (the freight forwarder does not have to be present).

In general, goods are accepted on a conditional basis. No direct detailed control will be carried out, and the note “subsequent detailed control” will be entered on the delivery note. Only the number of delivered containers (such as pallets, boxes) is acknowledged, as well as that the shipment packaging appears to be undamaged on the outside. Acknowledgment of conditional goods acceptance by the FBK warehouse does not obligated the warehouse to complete an immediate detailed control, including a complete inspection and review of the shipment.