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• Fulfillment by Kaufland (FBK)
• Getting Started with FBK
• FBK Conditions
• Product Requirements
• Hazardous Goods
• Product Safety

Onboarding – Creating offers and shipments

• 0: Welcome!
• 1: Shipment Conditions
  • 1.1: Pallet
  • 1.2: Parcel
  • 1.3: Container
• 2: Creating Offers
• 3: Creating Shipments
• 4: Sending Shipments
• 5: Warehouse Utilisation
• 6: Order Management
• 7: Next Steps

After Sale Service

• FBK Customer Service
• Returns and Remission Management
• FBK Seller Reports

Further Information

• Terms and Conditions
• Contact

7: Next steps

You have successfully completed the onboarding process and can now get started with Fulfilment by Kaufland!

Your next steps: After Sales Service
Now that you have made all the settings, it's time for the day-to-day business, which requires targeted actions on your part. Take a look at the following pages:

• FBK Customer Service
  1st-level customer service processes customer enquiries up to twelve months after purchase. Sellers are involved in enquiries about repairs, spare parts, discounts and other special issues via the ticket system.
• Returns and Remissions Management
  Returns and remissions management is part of the range of services for FBK sellers. You can find out exactly what this involves on this page.
• FBK Seller Reports
  Several reports are made available to sellers as part of FBK. You can find out exactly which ones on this page.

Do you have any questions or need help?
Our FBK Seller Support will be happy to assist you:
E-mail address: fbk-support@kaufland-marketplace.com
Phone number: +49 221 / 20 29 07 77 (hotline Mon. - Fri. 8:00 a.m. - 6:00 p.m.)