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• Fulfillment by Kaufland (FBK)
• Getting Started with FBK
• FBK Conditions
• Product Requirements
• Hazardous Goods
• Product Safety

Onboarding – Creating offers and shipments

• 0: Welcome!
• 1: Shipment Conditions
  • 1.1: Pallet
  • 1.2: Parcel
  • 1.3: Container
• 2: Creating Offers
• 3: Creating Shipments
• 4: Sending Shipments
• 5: Warehouse Utilisation
• 6: Order Management
• 7: Next Steps

After Sale Service

• FBK Customer Service
• Returns and Remission Management
• FBK Seller Reports

Further Information

• Terms and Conditions
• Contact

1: Shipment Conditions

The following Terms of delivery shall apply to deliveries completed to all Kaufland e-commerce Fulfillment warehouse locations. They shall be considered accepted at the latest when the goods planned for sale by the distributor leave the location. They shall also apply to all incoming deliveries by the distributor to FBK warehouse locations, without requiring separate express agreement.

Other terms of delivery, ancillary agreements or terms and conditions of the distributor shall apply only if the parties have expressly agreed in writing that they are valid.

Product packaging requirements

1. General provisions
2. Packaging dimension specifications for parcel delivery
3. Conditions for ready-to-ship products (SIOC)

Shipping and transportation regulations

1. Fill material

Delivery process

1. Delivery note
2. FBK-Delivery Note

Product packaging requirements

1. General provisions

Goods must be delivered using packaging and load carrying equipment so that the delivered goods can be unloaded and stored with normal loads being placed on the packaging and load carrying equipment, including with the use of forklifts/conveyor technology, without negatively impacting the goods themselves or the conveying process. In addition, the distributor is obligated to package the goods in the most economical manner possible, without endangering the capability to transport and store the goods.

The associated GTIN (also called an EAN-13; bar code and numbers) must be placed in a visible location on every sales unit (SU). The dimensions of the bar codes must be between 2.5 x 5.5 cm and 5.5 x 7.6 cm (e.g., 2.5 x 7.6 cm or 5.5 cm x 5.5 cm).

We recommend that all sellers use GTINs that are assigned by GS1. If GTINs are not assigned by GS1, they must at least comply with GS1 standards. If it becomes apparent in the warehouse that this is not the case, costs may be incurred for labelling. If GTINs do not comply with the GS1 standard, please use the label generator within the shipment creation process to avoid additional costs.

The product designation and quantity, as well as the GTIN in numerical format, must be placed in a visible location on every packaging unit (PU). A bar code may be on the PU, however it may not be the same as the bar code for the SU.

PUs must be protected sufficiently from damage/contamination during transportation and processing in the FBK warehouse.

Examples of PUs with suitable characteristics conform to the following quality standards:

• RSC (Regular Slotted Carton)
• B flute cardboard
• 32-ECT (edge crush resistance test according to DIN EN ISO 3037)
• 200 BH (burst strength)

PUs, in contrast, may not:

• Be packaged or wrapped in stretch film
• Be wrapped in tape, since this will result in them not being recyclable
• Be closed using metal clamps. Individual edges may be closed with clamps, as long as the two largest sides of the box can easily be opened using a safety cutter
• Be fitted with plastic edge protection
• Be made of wood or metal
• Be secured or bundled with plastic straps or tape

Note: If the PU is an SU, then the above principles apply to the SU.

2. Packaging dimension specifications for parcel delivery

To ensure that your products are sent via parcel with FBK to your customer, the following requirements must be met:

An SU must fit into the boxes indicated in table 1 and weigh a maximum of 29 kg, or be classified as an SU that is ready for shipment. Products that are delivered in their final shipping box, which is suitable for delivery to the final customer, are designated as SIOC (Ship In Own Container). The limit for SIPC products is 120 cm x 60 cm x 60 cm, with a maximum weight of 31.5 kg.

Outer packaging may exceed these dimensions, however in this case it must be palletized as described in section 2.2.2.

If your products exceed the dimensions, the Fulfilment by Kaufland team will initiate a bulky or hauler delivery service to deliver the products to your customers. You can find more information and the corresponding fees for this service at the following link. Currently, this service is only offered for oversized products at our fulfilment centre in Bönen (Germany).

Table 1: Dimensions of FBK shipping boxes

3. Conditions for ready-to-ship products (SIOC)

SIOC products are sent to our warehouse in product packaging which can be used to send the product directly to the customer without further packaging being required.

In addition to the generally applicable packaging principles for product packaging (section 1), the following conditions must be fulfilled before a product can be classified as SIOC and fall under the relevant fulfillment fee regulation.

• The dimensions of the product, incl. ready-to-ship packaging, must meet at least the “Standard” product size (37 x 36 x 53 cm).
• The product packaging must be six-sided.
• The product packaging may not contain any images nor indicate that the package is high-value, to minimize the risk of theft. The sales price may not be listed on the packaging.
• The product packaging must be reliably closed, so that it does not open during transportation and so that the product is not damaged.
• The product packaging must be able to withstand moderate pressure on all sides without deforming. It must be ensured that the package is not crushed by the pressure applied to it through contact with other packages (<=31.5 KG) during transportation by a package service provider.
• The box must withstand a fall test from a height of approx. 120 cm. The box must withstand at least one fall on each side and on a corner without opening.
• The outer packaging must be made of cardboard, and may not be packaged in other materials (such as foil/plastic bags, straps, etc.). Straps are permitted if they are taped over.
• The packaging may have no movable or loose parts that could damage the product or pierce the box from the inside.
• Carrying openings and holes in the packaging may not provide any view of or access to the package contents (these must be sealed with transparent tape if necessary.
• Breakable products cannot be classified as ready to ship (such as glasses, vases, (sun)glasses).
• Products containing liquids cannot be classified as ready to ship.

If the above conditions are fulfilled, then generally there will be no reason the product cannot be classified as SIOC. Please note that the final assessment of whether the product can be shipped in its own container will be completed during the incoming goods process.

To avoid rejection of SIOC classification by our warehouse, please check the product packaging carefully and/or contact your shipping warehouse. By doing so, you will avoid an unexpected increase in the fulfillment fee. Please note that you will receive no separate notification of the final selected shipping method.

Shipping and transportation regulations

1. Fill material

By using suitable packaging materials, you ensure that your shipment can pass through goods receiving in the FBK warehouse quickly and that our incoming goods employees are protected against potential hazards.

The following materials may be used:

• Sheets of paper
• Blow-up air cushions
• Bubble wrap
• PE foam panels

The following materials may not be used:

• Any kind of fill chips (for instance made of biodegradable material or cornstarch)
• Foam strips
• Crinkle film
• Shredded paper
• Styrofoam or Styrofoam chips

Delivery process

1. Delivery note

Unloading without a delivery note is not permitted.

A delivery note that has been modified or independently created and that contains goods from different FBK shipments cannot be accepted. Only the delivery note provided by the FBK Seller Portal will be accepted (see Annex 1.3.).

Do not use an inkjet printer to print the delivery note/accompanying documents, since the printed information may not be able to be scanned/read if the ink is wiped off or runs.

2. FBK Delivery Note