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Payment

This is how the payment process on Kaufland Global Marketplace works

Payment Procedure
  1. Kaufland Global Marketplace covers the customers’ payment process for all relevant payment methods.
  2. After receiving an order you can immediately prepare shipment and issue a customer’s invoice. This invoice should either be uploaded in the Seller Portal, submitted through your software interface or by API integration.
  3. 14 days after the order was delivered to the customer (according to tracking number) or respectively 21 days after marking the item sent (without tracking number) your sales revenues will be released by Kaufland Global Marketplace.
  4. Paying out your available sales revenues to your company account is possible at any time via the Accounting section in your Seller Portal.
  5. Further details on your payments can be found in the booking report.

FAQ

  • Can I provide the customer’s invoice through my Seller Portal?

    Yes, you can upload the customer’s invoice. To do so, please proceed as follows: Go to “Manage Orders” in your Seller Portal. For the order concerned, go to “show details”, where you will find the option to upload your invoice. We recommend you to always upload the customer invoice to decrease customer requests related to missing invoices.

  • When will my sales revenues be released?

    In case you provided a traceable tracking number when marking the order sent, the sales revenues will be released 14 days after the order was delivered to the customer. Without tracking information it takes 21 days from the day of shipment.

    Please note that open tickets will interrupt the release period.

  • What requirements does Kaufland Global Marketplace have when it comes to issuing customer invoices?

    With regard to invoicing, we ask that you do this independently and upload invoices for each order in digital version.

    To prevent customers from paying directly to you, invoices should include the following notification: “Achtung! Bitte veranlassen Sie keine Zahlungen auf unser Konto. Die Bezahlung erfolgt an die cflox GmbH. Sollten Sie per Klarna bezahlt haben, erhalten Sie eine separate Zahlungsanweisung von Klarna. Für weitere Informationen zu Klarna besuchen Sie www.klarna.de.“ (“Important! Do not remit any payments to our account. Payment should be remitted to cflox GmbH. If you have paid via Klarna, you will receive a separate payment instruction from Klarna. For more information on Klarna, visit www.klarna.de.")

  • What can I do if my seller account shows a negative balance?

    You should be able to release your earmarked credit to settle your outstanding balance within a set time frame. If this does not happen, it will result in an outstanding claim which must be settled by bank transfer.

    The basic monthly fee will be taken from your available balance on the last day of each calendar month for the previous month. If your seller account does not show any credit available, the system will post a negative balance to your account.