Shipping Settings

During onboarding, you must define your shipping groups in advance so that you can then create your offers. This is so that your items can be assigned to the appropriate shipping costs, shipping types (e.g. package, forwarding agent), destination countries and transport times.

How do I set up the shipping settings in the Seller Portal?

You can find the shipping settings in the Seller Portal under:
Settings > Shipping settings

How do I create shipping groups?

First, select the sales channel for which the shipping group should apply. A separate shipping group must be created for each sales channel. Use the +Add shipping group button to create a new shipping group for the selected shipping type (package shipping or freight forwarding).

You can set your personalised shipping conditions under the “Shipping groups” item. First, choose whether you want to enter a shipping group for package shipping or for freight forwarding. Please note: Offers can only be created after at least one shipping group has been added.

Note: In the case of orders with freight forwarding, the customer's telephone number is automatically requested during the order process. On the Kaufland.cz and Kaufland.sk sales channels, the customer's telephone number is requested for every order – regardless of the shipping method.

An example of package shipping on the Kaufland.cz distribution channel is shown here.

Name of the shipping group
It is important that you assign a unique name to the shipping group. The name must be identical to the name in the offer file in the “shipping group” column of the respective offer or selected if the offer data is managed manually. This is the only way to ensure that the shipping settings saved for the offer take effect and that the correct shipping costs are displayed for your offers. The same applies when listing offers via the Marketplace Seller API.

Time for same-day shipping
Here, you set the time by which orders must be received to ensure that they can be transferred to the selected shipping service provider on the same day.

Region
You can use the regions to specify the countries to which you would like to deliver. The following obligations apply: The shipping group(s) for the Kaufland.de online marketplace must contain Germany. Similarly, Kaufland.cz must contain the Czech Republic and for Kaufland.sk, Slovakia must be included as a region – otherwise it is not possible to save them.

Shipping costs
Set the shipping costs displayed for the first item in an order and additional costs for each additional item within the same order. The shipping costs must be displayed in the national currency of the respective sales channel – for example, for Kaufland.cz in Czech crowns. Please enter 0 in cases where the shipping costs for deliveries are free.

Additional costs
If the customer orders more than one item from you, you can set additional shipping costs for additional items.

Delivery time
The calculation of the delivery time displayed for the offer comprises the processing time (in the offer data) and the transport time (in the shipping settings). Please note that only working days count towards the delivery time (Saturday does not count as a working day). Public holidays are also excluded from the delivery time. For more information on handling national holidays, see the Service Performance section.

Maximum shipping costs
Here, you can cap the cost of shipping and set a maximum amount per order.

Shipping free from
Here, you can set a free shipping limit.

Types of address
Choose between shipping to a specific street address or to a pick-up station, which may differ depending on the sales channel selected.

+Add another region
If you would like to add more shipping regions with different shipping costs, select +Add more regions.

Save your shipping group with “Save shipping group”.

Delivery to a Packstation/Paketshop

The following must be taken into account when shipping to Packstations and/or Paketshops:

1. For deliveries to pick-up stations, we support the following shipping service providers:
   In Germany: DHL
   In the Czech Republic & Slovakia: Packeta
2. For Kaufland.cz & Kaufland.sk only: If you request order receipts via the Seller API, please ensure that you check the “Delivery” attribute with the order units.
   You can find further information here: API description.
3. You have to divide your offers among the shipping groups according to the product dimensions. This process is used to show your customers suitable Packstations/Paketshops/pick-up points, as they only accept limited package sizes.
4. You have to activate the settings for shipping to Packstations and/or Paketshops with DHL or pick-up points with Packeta in the shipping groups.
5. Deliveries to pick-up stations are currently only supported for customers who have an item in their shopping cart.

There are three different shipping options available to you, depending on the size of the package.

You have the choice between the following package categories:

• Packages that can be delivered to Packeta Z-BOXes and pick-up points or DHL Packstations.
• Packages that can be delivered to Packeta pick-up points and DHL outlets.
• Packages that can only be delivered to a street address.

Example 1:

If you sell products with different sizes (e.g. electronics), you would divide your products like this, for example:

1. Shipping group 1 for packages with a size of up to 75 x 60 x 40 cm that can be delivered to DHL Packstations and DHL outlets
2. Shipping group 2 for packages with a girth of up to 360 cm (see table below) that can be delivered to DHL outlets
3. Shipping group 3 for packages that cannot be delivered to Packstations (only delivery to a street address is possible)

Example 2:

If you sell products of the same or similar size (e.g. mobile phone cases), you would divide your products like this:

1. You only need to create one shipping group if you only need one package measurement.

Shipping with DHL

Sellers operating on the German Kaufland.de online marketplace can have their orders delivered to DHL Packstations and outlets. There are two different shipping options available to these sellers, depending on the size of the package. Packages can be sent to a DHL Packstation or a DHL outlet.

The following maximum dimensions and weights apply to package deliveries to DHL Packstations and DHL outlets:

*The girth is the sum of length, 2 x width and 2 x height of a package ((height + width) x 2 + length = girth dimension).

For more information and restrictions on the delivery of packages to DHL Packstations and DHL outlets, please visit the DHL website:

• DHL Packstations
• DHL outlets

Shipping with Packeta for Kaufland.cz & Kaufland.sk

Sellers operating on the Kaufland.cz and Kaufland.sk online marketplaces can have their orders delivered by Packeta to pick-up points and Z-BOXes in the Czech Republic and Slovakia.

The following maximum dimensions and weights apply to package deliveries to Z-BOXes and pick-up points:

You then assign the corresponding offers to the appropriate shipping groups based on the package dimensions. You need to allocate your offers according to the package size so that you can offer your customers the correct shipping options.